One Family Yoga & Fitness ‘Introductory Offer’ Terms and Conditions
The One Family Yoga & Fitness Introductory Offer includes:
- 7 days of unlimited Yoga, Reformer Pilates, Mat Pilates and Functional HIIT for $30.
- Limited to one Reformer Pilates class per day.
- At the end of the 7 days, automatic upgrade to One Family Yoga & Fitness (OFYF) Membership which includes unlimited access to Reformer Pilates, Mat Pilates, Yoga and Functional HIIT classes for $35 per week.
By purchasing this Introductory Offer, you understand that after 1 week, your pass will automatically be converted to our OFYF Membership which is $35 per week.
OFYF Membership includes:
- Unlimited classes of Reformer Pilates, Mat Pilates, Yoga and Functional HITT classes.
- No lock-in contract.
To pause or cancel your OFYF membership, contact One Family Yoga and Fitness via email at email@example.com with 14 days notice, you may still attend classes in this 14 day period. You can only pause your membership for a maximum of 4 times per 12 month period.
If you do test positive or are living in the same house as someone who tests positive to COVID and wish to pause your membership, please send through your positive test results via email and we will pause your account as soon as possible. In this circumstance your membership will be paused for 7 days.
If you are unable to attend a class, you must cancel online outside the 2-hour cancellation window. If you do not cancel within 2 hours of your class commencing or fail to show up for your class it will result in a $15 “Late Cancellation, No-Show” fee which will be deducted from your credit card/bank account by One Family Yoga and Fitness. This helps us ensure everyone gets a chance to attend their desired classes.
What do I do if I want to attend a class that is full?
Don’t be afraid of the waitlist! While there is no absolute guarantee, it is very likely that you will be added to the class from the waitlist. So, if a class is full, please add your name to the waitlist. When a space becomes available you will be notified by email and a push notification via the One Family Yoga & Fitness App.
Do I need to accept a waitlist booking once I receive the notification?
No action is required to accept the booking; you are automatically added to the class.
Can I be on the waitlist for multiple classes?
Yes, however if you are on the waitlist for multiple classes (for example: the 5:00am and 5:45am classes) and get into more than one please choose the class that suits you best and cancel the other outside of the 2hr cancellation or you will be charged a late cancellation/no-show fee.
What if I am on the waitlist for an early morning class and I am going to bed.
If you are on the waitlist for an early morning class and are ready to go to bed but have not yet been bumped up. You need to make the decision, do I cancel my waitlist booking or set my alarm to get up in the morning to see if I have been bumped up over night. If you have been bumped up over night the 2hr cancellation/no-show fee will apply of you do not show up or cancel.
What do I do if I can no longer attend a class?
If you are unable to attend a class you have been added to from the waitlist, please cancel out as soon as possible so that the space can be offered to the next person on the list.
Will I be charged a cancellation fee?
Please note, that if you are added to a class with more than 2 hours notice and then cancel out of the class at the last minute or no-show, this qualifies as a late cancellation/no-show and our cancellation/no-show policy will apply.
Can I just show up and hope to get into a class?
No, If you show up to a fully booked class and there appears to be a machine free the instructor can not let you in as the person booked in for that class could just be running late. If you can see on the App that there is no waitlist, send us a text to see if there is space and if there is we will add you to the attendance list. You can book in for a class up to 30min before the start of class.