One Family Yoga & Fitness ‘Introductory Offer’ Terms and Conditions

The One Family Yoga & Fitness Introductory Offer includes:

  • 7 days of unlimited Yoga, Reformer Pilates, and Functional HIIT classes for $30.
  • Limited to one Reformer Pilates class per day.

Automatic Upgrade to Membership:

  • At the end of the 7 days, your pass will automatically upgrade to the One Family Yoga & Fitness (OFYF) BALANCE Membership, which includes 2 Reformer Pilates classes, unlimited Yoga, and Functional HIIT classes for just $39.95 per week.

Membership Upgrade Options:

  • If you wish to upgrade to a higher membership tier, you can choose from:
    • STRENGTH $44.95 per week: Includes 3 Reformer Pilates classes, unlimited Yoga and Functional HIIT classes, plus 10% off all events.
    • VITALITY $49.95 per week: Includes unlimited Reformer Pilates, Yoga, and Functional HIIT classes, plus 10% off all events.
    • WELLNESS WARRIOR $1790: Includes unlimited Reformer Pilates, Yoga, and Functional HIIT classes, plus 20% off all events for 12 months (Save over $1000).
    • To select any of these options, please email admin@onefamilyyogafitness.com.au before the end of the 7-day introductory period.

Terms of Purchase:

  • By purchasing this Introductory Offer, you agree that after the initial 7-day period, your pass will automatically convert to our OFYF BALANCE Membership at a rate of $39.95 per week unless you choose to upgrade.
  • If you DO NOT wish to continue with the membership after the introductory period or wish to upgrade, please email admin@onefamilyyogafitness.com.au before the end of the 7 days to opt-out or specify your preferred membership tier. Refunds will not be provided to those who do not cancel or upgrade within the specified period.

One Family Yoga and Fitness (OFYF) Membership Terms and Conditions

Membership Inclusions:

OFYF Membership offers a range of packages to suit your needs:

  • BALANCE $39.95 per week: Includes 2 x Reformer Pilates classes, unlimited Yoga and Functional HIIT classes, plus 10% off all events.
  • STRENGTH $44.95 per week: Includes 3 x Reformer Pilates classes, unlimited Yoga and Functional HIIT classes, plus 10% off all events.
  • VITALITY $49.95 per week: Includes unlimited Reformer Pilates, Yoga, and Functional HIIT classes, plus 10% off all events.
  • WELLNESS WARRIOR $1790 per year: Includes unlimited Reformer Pilates, Yoga, and Functional HIIT classes, plus 20% off all events for 12 months (Save over $1000).

Membership Terms:

  • No Lock-In Contract: Enjoy the flexibility of our no lock-in membership.
  • Pause or Cancel Membership:
    • To pause or cancel your OFYF membership, please email us at admin@onefamilyyogafitness.com.au with 14 days’ notice. You may still attend classes during this 14-day notice period.
    • Membership pauses are allowed for a maximum of 4 weeks per 12-month period.
    • Yearly Memberships (WELLNESS WARRIOR) cannot be paused during the 12-month period. However, it can be extended for up to two weeks due to illness or injury, provided you submit a doctor’s certificate.
    • In cases of serious illness or injury, you may pause your membership for the required period with a medical certificate from your doctor or physiotherapist.

Class Attendance and Cancellations:

  • Class Cancellation:
    • If you are unable to attend a class, please cancel online outside the following windows:
      • 10-hour cancellation window for all AM classes
      • 2-hour cancellation window for all PM classes
  • Failure to cancel within these windows or failing to attend a booked class will result in a $15 “Late Cancellation/No-Show” fee, which will be deducted from your credit card/bank account. This policy ensures that all members have the opportunity to attend their desired classes.

Payment Failures and Additional Charges:

  • Payment Responsibility:
    • Please ensure sufficient funds are available in your account on the scheduled payment date.
    • If a payment fails and is reprocessed, an additional fee of $5.50 will be charged to cover the costs incurred.
    • To avoid this charge, ensure funds are available by the night before your scheduled payment date.
    • If you encounter issues with your payment schedule or need to adjust your payment date, please contact us to discuss alternative arrangements. Repeated payment failures may result in additional charges.

Waitlist FAQ

What do I do if I want to attend a class that is full?

Don’t be afraid of the waitlist! While there is no absolute guarantee, it is very likely that you will be added to the class from the waitlist. So, if a class is full, please add your name to the waitlist. When a space becomes available you will be notified by email and a push notification via the One Family Yoga & Fitness App.

Do I need to accept a waitlist booking once I receive the notification?

No action is required to accept the booking; you are automatically added to the class.

Can I be on the waitlist for multiple classes?

Yes, however if you are on the waitlist for multiple classes (for example: the 5:00am and 5:45am classes) and get into more than one please choose the class that suits you best and cancel the other outside of the 10-hour cancellation window for all AM classes and 2-hour cancellation window for all PM classes or you will be charged a late cancellation/no-show fee.

What if I am on the waitlist for an early morning class and I am going to bed.

If you are on the waitlist for an early morning class and are ready to go to bed but have not yet been bumped up. You need to make the decision, do I cancel my waitlist booking or set my alarm to get up in the morning to see if I have been bumped up over night. If you have been bumped up over night the 10hr cancellation/no-show fee will apply of you do not show up or cancel.

What do I do if I can no longer attend a class?

If you are unable to attend a class you have been added to from the waitlist, please cancel out as soon as possible so that the space can be offered to the next person on the list.

Will I be charged a cancellation fee?

Please note, that if you are added to a class with more than 10/2 hours notice and then cancel out of the class at the last minute or no-show, this qualifies as a late cancellation/no-show and our cancellation/no-show policy will apply.

Can I just show up and hope to get into a class?

No, If you show up to a fully booked class and there appears to be a machine free the instructor can not let you in as the person booked in for that class could just be running late. If you can see on the App that there is no waitlist, send us a text to see if there is space and if there is we will add you to the attendance list. You can book in for a class up to 30min before the start of class.

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