Terms and Conditions

One Family Yoga, Pilates, and Fitness 30-Day Reset Terms and Conditions

Terms of Purchase:

  • By purchasing 30-Day Reset, you agree that after 30 days, your pass will automatically convert to the Vitality membership

  1. 30-Day Reset

    • 30 days of Yoga, Reformer Pilates, and Fitness classes for $240
    • Access to Lainie’s RESET NUTRITION PLAN
    • Induction Class
    • 20% discount on selected workshops & courses
    • Limited to one Reformer Pilates class per day
    • Automatically converts to the VITALITY Membership after the 30-day period

The 30-Day Reset includes:

  • After 30 days, your pass will automatically convert to the corresponding membership unless you contact us to opt out or make changes.

    • 30-Day RESET → VITALITY Membership
    • If you do not wish to continue with the membership after 30 days or wish to upgrade, please email admin@onefamilyyogafitness.com.au before the end of 30 days to opt out or specify your preferred membership tier.
  • The 30-Day Reset is non-refundable and cannot be paused once activated.
  • Refunds will not be provided to those who do not cancel or upgrade within the specified period.

Membership Upgrade Options:

  • If you wish to upgrade to a higher membership tier, you can choose from:
    • VITALITY $65 per week: Includes unlimited Reformer Pilates, Yoga, and Functional Strength classes, plus 20% discount on selected workshops & courses
    • STRENGTH $60 per week: Includes 3 Reformer Pilates classes, unlimited Yoga and Functional Strength classes, plus 20% discount on selected workshops & courses
    • BALANCE – $55 per week: Includes 2 Reformer Pilates classes + unlimited Yoga & Functional Strength classes + 20% discount on selected workshops & courses
  • To select any of these options, please email admin@onefamilyyogafitness.com.au before the end of the introductory period.

One Family Yoga, Pilates, and Fitness Membership Terms and Conditions

Membership Inclusions: (updated 23rd May 2025)

OFYPF Membership offers a range of packages to suit your needs: (Memberships may be subject to price increase, but will be communicated in writing 2 weeks prior to any change.)

  • VITALITY $65 per week: Includes unlimited Reformer Pilates, Yoga, and Functional Strength classes, plus 20% discount on selected workshops & courses
  • STRENGTH $60 per week: Includes 3 Reformer Pilates classes, unlimited Yoga and Functional Strength classes, plus 20% discount on selected workshops & courses
  • BALANCE – $55 per week: Includes 2 Reformer Pilates classes + unlimited Yoga & Functional Strength classes + 20% discount on selected workshops & courses

Membership Terms:

  • Pause or Cancel Membership:
    • To pause or cancel your OFYPF membership, please email us at admin@onefamilyyogafitness.com.au with 14 days’ notice. Do not text or message requests via social media. You may still attend classes during this 14-day notice period.
    • Membership pauses are allowed for a maximum of 4 weeks per 12-month period.
    • You must hold a membership for 6 weeks prior to suspending.
    • Cancellation requests cannot be made during a membership pause/hold. A minimum paid 2-week notice period is required to finalise a cancellation request.
    • Yearly Memberships (WELLNESS WARRIOR) cannot be paused during the 12-month period. However, it can be extended for up to two weeks due to illness or injury, provided you submit a doctor’s certificate.
    • In cases of serious illness or injury, you may pause your membership for the required period with a medical certificate from your doctor or physiotherapist. If you wish to cancel your membership due to medical reasons, the cancellation will be processed from the date we receive your medical certificate.
  • Weekly Class Limit and Payment Schedule
    • Members with reformer class packages (e.g., STRENGTH – 3 classes per week) are reminded that their weekly class limit aligns with their payment schedule. The weekly cycle begins on the payment date and runs through to the day before the next scheduled payment.
      • For example: If your payment schedule is on Thursday, your weekly class limit resets every Thursday and runs through to the following Wednesday. Classes booked outside of this period will require additional payment.
    • All members are limited to ONE ONLY Reformer class per day
    • Please note that if there are any outstanding fees on your account, access to class bookings will be temporarily restricted until the balance is cleared.

Class Attendance and Cancellations:

  • Class Cancellation:
    • If you are unable to attend a class, please cancel online outside the following windows:
      • 10-hour cancellation window for all AM classes
      • 2-hour cancellation window for all PM classes
    • Failure to cancel within these windows or failing to attend a booked class will result in a $15 “Late Cancellation/No-Show” fee, which will be deducted from your credit card/bank account. This policy ensures that all members have the opportunity to attend their desired classes.
    • A minimum of two people is required for a class to proceed. You will be contacted via text, phone or email 4 hours prior to the start of class should it need to be cancelled and your session returned.
  • Multiple Pause Adjustments:
    • If your membership is currently paused and you wish to return earlier or book in advance than the pause end date, please email us first to reactivate your membership.
    • If you request multiple pause date changes during the same holiday period, a $15 administration fee will apply.

Payment Failures and Additional Charges: (updated 1st March 2025)

  • Payment Responsibility:
    • Please ensure sufficient funds are available in your account on the scheduled payment date.
    • If a payment fails and is reprocessed, an additional fee of $7.00 will be charged to cover the costs incurred.
    • To avoid this charge, ensure funds are available by the night before your scheduled payment date.
    • If you encounter issues with your payment schedule or need to adjust your payment date, please contact us to discuss alternative arrangements. Repeated payment failures may result in additional charges.
  • Avoid Double Memberships:
    • Do not select a new purchase option, as this could create a double membership. Resolving this will incur a $15 administration fees
  • Please note that if there are any outstanding fees on your account, access to class bookings will be temporarily restricted until the balance is cleared.

What do I do if I want to attend a class that is full?

Don’t be afraid of the waitlist! While there is no absolute guarantee, it is very likely that you will be added to the class from the waitlist. So, if a class is full, please add your name to the waitlist. When a space becomes available you will be notified by email and a push notification via the One Family Yoga & Fitness App.

Do I need to accept a waitlist booking once I receive the notification?

No action is required to accept the booking; you are automatically added to the class.

Can I be on the waitlist for multiple classes?

Yes, however if you are on the waitlist for multiple classes (for example: the 5:00am and 5:45am classes) and get into more than one please choose the class that suits you best and cancel the other outside of the 10-hour cancellation window for all AM classes and 2-hour cancellation window for all PM classes or you will be charged a late cancellation/no-show fee.

What if I am on the waitlist for an early morning class and I am going to bed.

If you are on the waitlist for an early morning class and are ready to go to bed but have not yet been bumped up. You need to make the decision, do I cancel my waitlist booking or set my alarm to get up in the morning to see if I have been bumped up over night. If you have been bumped up over night the 10hr cancellation/no-show fee will apply of you do not show up or cancel.

What do I do if I can no longer attend a class?

If you are unable to attend a class you have been added to from the waitlist, please cancel out as soon as possible so that the space can be offered to the next person on the list.

Will I be charged a cancellation fee?

Please note, that if you are added to a class with more than 10/2 hours notice and then cancel out of the class at the last minute or no-show, this qualifies as a late cancellation/no-show and our cancellation/no-show policy will apply.

Can I just show up and hope to get into a class?

No, If you show up to a fully booked class and there appears to be a machine free the instructor can not let you in as the person booked in for that class could just be running late. If you can see on the App that there is no waitlist, send us a text to see if there is space and if there is we will add you to the attendance list. You can book in for a class up to 60min before the start of class.

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